Service Policy

Effective Date: August 31, 2026

Square One Lab Testing Solutions LLC is committed to providing accurate, confidential, and professional specimen collection, occupational health services and verification services. Any service that is performed, the client must present a valid government ID or approved ID by their authorized representative. Because many of our services involve time-sensitive specimen collection, laboratory processing, chain-of-custody procedures, and third-party laboratory fees, the following policies apply to all clients. These policies are designed to ensure a safe, efficient, and transparent experience for our clients, employers, and testing partners.

Appointment Policy

• Appointments only!!

• Clients are responsible for providing accurate information at the time of scheduling.

• Late arrivals may require rescheduling depending on availability.

Payment Policy

Payment is due at the time or appointment booking.

Accepted payment methods include:

• Credit Cards

• Debit Cards

• Buy Now, Pay Later Options

• Business Accounts

• Approved Invoicing

Returned payments, declined transactions, or unpaid balances may result in additional administrative fees.

Testing Site Policy

To maintain the privacy, safety, security, and efficiency of our collection site. Only individuals scheduled for testing are permitted inside the testing area.

• Only the scheduled individual(s) will be allowed in the testing site

• Square One reserves the right to refuse service for disruptive, threatening, or inappropriate behavior.

• Clients are expected to treat staff respectfully

Employer Drug Testing Results Policy

For employer-requested testing, all results are released directly to the employer’s Designated Employer Representative (DER), Human Resources Department, Medical Review Officer (MRO), or other authorized company representatives.

Square One Lab Testing Solutions LLC does not release employer-requested drug or alcohol testing results directly to employees or donors.

Employees with questions regarding workplace testing should contact their employer.

DNA Testing Policy

Chain of custody procedures are strictly followed

• Results are released only to the legally authorized recipient

• Results are delivered securely according to the laboratory’s approved reporting procedures.

Square One Lab Testing Solutions LLC will not release DNA results to grandparents, spouses, partners, relatives, attorneys, or any other third party without appropriate legal authorization, court order, or written consent from the individual legally authorized to receive the results.

Inconclusive Laboratory Results Policy

An inconclusive laboratory result means that the laboratory was unable to issue a definitive report due to circumstances such as:

• Insufficient specimen quantity

• Specimen integrity concerns

• Laboratory processing limitations

• Collection issues beyond the laboratory’s control

• Other technical factors preventing analysis

When an inconclusive result occurs, the employer, Designated Employer Representative (DER), Medical Review Officer (MRO), Human Resources representative, or other authorized contact will be notified as appropriate. Square One Lab Testing Solutions LLC does not release employer testing information directly to employees or donors.

When necessary, a recollection may be required. Additional fees for recollection, laboratory processing, travel, and mobile services. Square One Lab Testing Solutions LLC is not responsible for delays resulting from laboratory review, regulatory requirements, shipping carriers, or circumstances beyond our reasonable control.

Background Screening Policy

Square One Lab Testing Solutions LLC serves as a background screening facilitator.

Background reports are prepared by an authorized Consumer Reporting Agency (CRA).

Square One does not make hiring decisions or adverse employment decisions. Employers are responsible for complying with the Fair Credit Reporting Act (FCRA) and all applicable employment laws.

Fingerprinting Policy

Completed fingerprint cards are processed according to the requirements of the requesting agency. Square One is not responsible for delays caused by government agencies or third-party processing entities.

Mobile Service Mileage Policy

Mileage and travel fees for mobile appointments are due prior to the scheduled appointment unless alternative billing arrangements have been established.

Additional travel fees may apply for extended service areas, after-hours appointments, weekends, holidays, or emergency service requests.

Questions

If you have questions regarding these policies, please contact:

Square One Lab Testing Solutions LLC

Durham, North Carolina

Email: [email protected]

Phone: (919) 371-5000